Beautiful Websites. Built for Your Business.

Terms and Conditions

1. Website Subscription - Pellen & Palmer provides website design, development, hosting and ongoing maintenance through a monthly website rental subscription of $97 AUD. The subscription begins upon signup, including during the website development period. The monthly subscription is a rental arrangement and does not constitute instalment payments towards purchasing or owning the website.

2. Domain Registration and Ownership - Clients are required to purchase and register their own domain through Squarespace Domains, using their own registration details. The client is responsible for all domain registration, renewal and associated costs. The domain remains under the client's ownership and control, subject to the domain registrar's terms and continued registration. Pellen & Palmer retains ownership of the website created under the subscription arrangement.

3. Website Development and Timeframes - Website development takes a minimum of 60 days from signup. Development is completed progressively, with clients receiving a series of online forms requesting the information required at each stage. Once a form has been completed and submitted, Pellen & Palmer will review the information and provide the next form when required. Forms are issued individually and on an as-needed basis to avoid overwhelming clients with unnecessary information requests. The 60-day minimum is not a guaranteed completion or launch date. Development may take longer depending on project requirements, client responses and the timely provision of information. Monthly subscription payments continue throughout the development period.

4. Client Content and Responsibilities - Clients are responsible for supplying at least 80% of the content required for their website, including written information, photographs, images, graphics, videos and other relevant materials. Clients must ensure they have the necessary rights and permissions to use all supplied content. Delays in providing requested information or completing development forms may extend the website development timeframe. Additional content creation, sourcing or editing may incur extra charges, which will be discussed before work proceeds.

5. Website Design and Creative Development - Website design involves creativity and artistic interpretation. Pellen & Palmer will endeavour to create a professional website that reflects the client's business, branding and intended audience. Clients acknowledge that design preferences are subjective and that development work requires time and resources. Reasonable adjustments within the agreed scope may be accommodated. Major redesigns, additional functionality or changes outside the original scope may incur additional charges.

6. Website Ownership and Intellectual Property - Pellen & Palmer retains ownership of the Squarespace website, its original design, layout, structure, configuration and original development materials created by Pellen & Palmer, unless otherwise agreed in writing. Clients retain ownership of their registered domain and original content, graphics, photographs, logos and other materials they supply. Third-party software, templates, fonts, images and other licensed materials remain subject to their respective ownership and licensing conditions. The monthly subscription grants the client permission to use the completed website for their business while the subscription remains active. Website ownership is not transferred to the client, regardless of the length of the subscription or the total amount paid.

7. Additional Services and Development Hours - Work outside the standard website subscription may be quoted separately. Additional services may include custom graphics, extensive content changes, additional pages, advanced integrations, online stores, marketing systems, custom coding and other specialist development. Additional work is generally charged at $150 AUD per hour unless otherwise agreed in writing. Clients will be advised of additional charges before work proceeds. Third-party subscriptions, domain fees, payment processing charges and external software costs are not included in the monthly website subscription unless expressly agreed.

8. Website Hosting and Maintenance - Website hosting and routine maintenance are included while the subscription remains active. Pellen & Palmer will undertake reasonable maintenance within the agreed service scope. Major redesigns, substantial content updates, additional functionality and specialist technical work may incur additional charges. Website availability may be affected by Squarespace, third-party providers, scheduled maintenance or circumstances outside Pellen & Palmer's reasonable control.

9. Payment Terms and Overdue Accounts - Monthly subscription payments are due on the agreed billing date. If a payment fails or remains outstanding, the client will be notified and given an opportunity to rectify the payment. If payment remains outstanding five calendar days after the due date, Pellen & Palmer may suspend public access to the website until the outstanding amount is paid. Suspension does not necessarily mean the website has been permanently deleted. Pellen & Palmer may also suspend further development work while payments remain outstanding. Any suspension or termination will be subject to applicable Australian Consumer Law.

10. Cancellation of Subscription - Clients may cancel their website subscription at any time, without providing a reason. There are no cancellation penalties or minimum subscription commitments. Cancellation takes effect at the end of the current paid billing period unless otherwise agreed or required by law.

Upon cancellation:

• The website will be taken offline when the paid subscription period ends.

• The client retains their registered domain.

• The client retains ownership of their original supplied content and materials.

• The website design, structure and development materials remain the property of Pellen & Palmer.

• The website is not transferred to the client or another provider unless formally discussed and agreed upon on zoom. Purchase of website and transfer will be available following the following structure. Website Buyout Option - Clients may choose to purchase full ownership of their website after completing five years of continuous and uninterrupted subscription. The website buyout price is $5,000 AUD after five years, reducing by $1,000 for each additional completed year of continuous subscription. Subscription Period Buyout Price - 5 years from launch date $5,000 - 6 years from launch date $4,000 - 7 years from launch date $3,000 - 8 years from launch date $2,000 - 9 years from launch date $1,000 - 10 years from launch date $0. Upon completion of the buyout, ownership of Pellen & Palmer's transferable website design and development materials will be transferred to the client, subject to any third-party licensing restrictions. Ongoing hosting, domain registration and maintenance costs become the client's responsibility. The buyout option is available only while the subscription remains active and in good standing.

Cancellation during the development period does not transfer ownership of partially completed website work. Payments already made are not automatically refundable due to a change of mind. Nothing in these terms limits the client's rights to remedies under Australian Consumer Law.

11. Website Content and Data Following Cancellation - Clients are encouraged to retain copies of all original content, photographs, graphics and other materials supplied for their website. Clients may request access to or copies of their supplied materials and applicable business or customer data before their subscription ends, subject to legal requirements, technical limitations and third-party platform conditions. Pellen & Palmer is not required to transfer its proprietary website design, configuration or original development materials. Following cancellation, Pellen & Palmer may retain the website temporarily for administrative or potential reactivation purposes before deleting or repurposing it, subject to applicable privacy and data retention obligations.

12. Online Meetings and Communication - Online consultations may be conducted through Zoom or another agreed platform. Where meetings are recorded, clients will be informed and any required consent will be obtained before recording begins. Website development communication, information requests and approvals may be conducted through email and online forms.

13. Changes to Services and Pricing - Pellen & Palmer may update its website services, inclusions or subscription pricing from time to time. Existing clients will receive advance written notice of any proposed changes affecting their subscription. Changes will be subject to the agreed subscription terms and applicable Australian Consumer Law.

14. Australian Consumer Law - Nothing in these Terms and Conditions excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under Australian Consumer Law. Where applicable, clients retain their statutory rights in relation to services that are not provided with due care and skill, are not fit for an agreed purpose or are not supplied within a reasonable time.

15. Acceptance of Terms - By subscribing to Pellen & Palmer's website rental service, the client acknowledges that they have read and accepted these Terms and Conditions. The client understands that the monthly subscription provides access to a rented website and does not result in ownership of the website, regardless of how long the subscription continues.